Privacy Policy

At Lyana, we are committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

What Information Do We Collect?

When you visit our website, we may collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, pages visited, and interactions with our website.

When you place an order with Lyana, we may collect additional information, including your name, email address, phone number, shipping and billing address, and payment-related information. This information is used to process and deliver your order and provide you with a smooth shopping experience.

How Do We Use Your Information?

We may use the information we collect to:

• Process, confirm, and deliver your orders.
• Provide customer service and respond to your queries.
• Improve our website, products, and overall shopping experience.
• Communicate important information regarding your orders.
• Send you information about new products, promotions, sales, or special offers where permitted.

How Do We Protect Your Information?

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Access to personal information is limited to authorized team members and trusted service providers who require it to perform necessary business functions.

While we take appropriate steps to safeguard your information, please note that no method of online transmission or electronic storage can be guaranteed to be completely secure.

Do We Share Your Information With Third Parties?

Lyana does not sell or trade your personal information.

However, we may share necessary information with trusted third-party service providers that help us operate our business, such as payment processors, courier and delivery companies, website service providers, and other partners involved in fulfilling your order.

These service providers are only given the information necessary to perform their respective services and are expected to handle your information appropriately.

We may also disclose information where required by applicable law or legal process.

Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better shopping experience.

Depending on your browser settings, you may be able to manage or disable cookies. Please note that disabling certain cookies may affect some website features.

How Can You Access or Update Your Information?

If you would like to access, correct, or update the personal information you have provided to us, please contact Lyana Customer Support. We will make reasonable efforts to assist you with your request.

Changes to This Privacy Policy

Lyana may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable requirements.

We encourage you to review this page periodically to stay informed about how we collect and protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact Lyana Customer Support through the contact details provided on our website.

Thank you for trusting Lyana. We are committed to protecting your privacy and providing you with a safe, secure, and convenient shopping experience.