Terms of Service

Overview

This website is operated by Lyana. Throughout the site, the terms “we,” “us,” and “our” refer to Lyana. Lyana provides this website, including all information, tools, products, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence or that you have provided consent for any minor dependents to use this website.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using our website.

You must not transmit viruses, malware, or any harmful code through our website. A violation of these Terms may result in termination of your access to our Services.

Section 2 – General Conditions

We reserve the right to refuse Service to anyone for any lawful reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service or website without our express written permission.

Information transmitted through the website may pass through different networks. Payment information is protected during transmission through appropriate security measures.

Section 3 – Accuracy of Information

We make reasonable efforts to ensure that information provided on our website is accurate and up to date. However, we cannot guarantee that all information will always be complete, accurate, or current.

Information provided on the website is for general purposes, and reliance on such information is at your own discretion.

We reserve the right to modify the contents of our website at any time.

Section 4 – Prices and Changes to Services

Prices of our products may change without prior notice.

We reserve the right to modify, suspend, or discontinue any product, service, promotion, or part of our website at any time.

Section 5 – Products and Services

Certain Lyana products may be available exclusively through our online store and may be available in limited quantities.

Returns and exchanges are subject to our Return & Exchange Policy.

We make every reasonable effort to display our product images and colors as accurately as possible. However, the actual color displayed may vary slightly depending on your device, screen settings, lighting, or display.

We reserve the right to limit quantities, discontinue products, or change product descriptions and prices when necessary.

Section 6 – Orders and Customer Information

We reserve the right to refuse, limit, or cancel an order when necessary. If an order is changed or cancelled, we may attempt to contact you using the email address or phone number provided with your order.

Customers are responsible for providing complete and accurate contact, billing, and delivery information when placing an order. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

Section 7 – Third-Party Tools and Services

We may provide access to third-party services or tools that we do not directly control.

Your use of third-party tools and services is subject to the terms and policies of the relevant provider. Lyana is not responsible for issues arising solely from the use of independent third-party services outside our control.

Section 8 – Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, policies, products, or services offered by third-party websites. Customers should review the policies of third-party websites before engaging in transactions with them.

Section 9 – Feedback and Submissions

If you provide feedback, suggestions, reviews, ideas, or other submissions to Lyana, you agree that we may use such content where permitted.

You must not submit unlawful, abusive, misleading, defamatory, obscene, or harmful content or content that violates another party's intellectual property or privacy rights.

Section 10 – Personal Information

Your submission and use of personal information through our store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct such errors, update information, or cancel affected orders when necessary.

Section 12 – Prohibited Uses

You may not use our website or its content for unlawful purposes, to violate intellectual property rights, submit false or misleading information, distribute malicious software, collect personal information without authorization, spam or phish users, or interfere with the security or operation of our website.

We reserve the right to restrict or terminate access to our Services for prohibited use.

Section 13 – Disclaimer and Limitation of Liability

We do not guarantee that access to our website will always be uninterrupted, completely secure, timely, or error-free.

To the extent permitted by applicable law, Lyana will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or Services.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

Section 14 – Indemnification

You agree to indemnify and hold Lyana and its team, partners, service providers, and affiliates harmless from claims arising from your breach of these Terms, violation of applicable law, or infringement of another party's rights.

Section 15 – Severability

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be limited or removed to the extent necessary without affecting the validity of the remaining provisions.

Section 16 – Termination

These Terms remain effective unless terminated by you or Lyana.

We may suspend or terminate access to our Services if we reasonably believe that these Terms have been violated.

Section 17 – Entire Agreement

These Terms of Service, together with our policies and other terms displayed on our website, constitute the agreement between you and Lyana regarding your use of our website and Services.

Section 18 – Governing Law

These Terms of Service and any separate agreements through which Lyana provides Services shall be governed by and interpreted in accordance with the laws of Pakistan.

Section 19 – Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be available on this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

Section 20 – Contact Information

If you have any questions regarding these Terms of Service, please contact Lyana Customer Support using the contact information provided on our website.

Thank you for choosing Lyana.