Refund Policy

At Lyana, we want our customers to have a smooth and transparent shopping experience. This Refund Policy explains when a refund may be issued and how the refund process works.

Refund Eligibility

Refunds may be provided where applicable under our Return & Exchange Policy.

To be eligible for a refund, the item must meet the return requirements stated in our Return & Exchange Policy. The product should be returned in its original condition, unused, unworn, and with its original packaging and tags, where applicable.

Items that show signs of use, damage caused after delivery, or do not meet our return requirements may not be eligible for a refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Lyana Customer Support as soon as possible after receiving your order.

Our team may request your order details, pictures, or videos of the product to review the issue.

Once the issue has been verified, our team will guide you regarding the available resolution, which may include a replacement, exchange, or refund where applicable.

Refund Process

If your refund is approved, it will be processed using the available refund method communicated to you by our Customer Support team.

Please note that processing times may vary depending on the payment method or financial service provider.

Shipping Charges

Original delivery charges are non-refundable, 

Any applicable shipping or handling charges will be communicated to the customer before the return or refund is processed.

Sale or Promotional Items

Products purchased during a sale, promotion, or special offer may have different refund or exchange conditions.

Any specific conditions applicable to promotional or discounted products will be communicated on our website or at the time of purchase.

Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please contact Lyana Customer Support with your order details so our team can assist you.

Cancellation and Refunds

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the applicable return and refund conditions will apply.

Contact Us

If you have any questions regarding your refund eligibility or the status of a refund, please contact Lyana Customer Support through the contact details provided on our website.

Thank you for shopping with Lyana.